TOP 60 Features of IamaNerd - RAF Enterprise System

ACCOUNTING MODULE

1. Track all of your orders/payments in real time
2. Inventory sales automatically calculate markup
3. TWO click invoicing process to be paid by NOS for weekly work
4. Setup recurring orders for your clients (great for monthly NerdCare Assurance Plans)
5. Accept and track down payments for Hardware and Software 
    
   
6. PAYMENT/RECEIPTS

7. Receive electronic payment onsite (Credit Card, EFT, PayPal, MoneyBookers)
8. Generate client receipt for payment
9. Resend client invoices/receipts with one click
10. Tax jurisdictions calculated automatically (over 86,000 of them in the US!) 
     
    
11. INVENTORY HANDLING

12. List of All NOS certified suppliers
13. Add personal inventory to resell
14. Transfer inventory between nerds
15. Order inventory from certified suppliers
16. Track inventory orders until received
17. Inventory supplier terms passed onto the nerds
18. Request and track RMAs (Return Material Authorization) for defective hardware 
     
    

WORKING WITH OTHER NERDS

19. Access to all team competencies
20. Skills matrix - search function to find nerds with specific skills
21. Distribution email to local/regional/national or ALL nerds automatically creates forum entry and tracks responses to requests for help in our forums
22. View team member calendars
23. Project billing module to track client payments and Nerd to Nerd invoices 
     
    

CRM TOOLS

24. Client eWindows allow clients real-time access to their NOS account and history
25. Post proposals videos and pictures online for client access
26. Securely store electronic payment info on client record
27. Manage distribution emails to your client base
28. Synch calendar info with MS outlook
29. Automatically send appointment reminders/details to your clients
30. Integrated mapping to addresses
31. emails saved as notes on the client records
32. Assign backup nerds to your clients
33. Link to online client survey automatically sent with receipt
34. Entire Client History available in chronological order
35. Quick access links for your top clients 
     
    

REPORTING

36. View which of your clients you have not serviced in the last 30,60,90 or 365 days
37. View your monthly performance history
38. World-wide top 25 sales performance
39. 3 time servicing report
40. Measuring Marketing efforts - each client is asked what prompted them to call and all results are tracked
41. View top 10 clients of yours, or any other nerd
42. Real-time payment tracking for projects and Nerd to Nerd Billing 
     
    

RESOURCES

43. Resource Centre full of stories - tools - templates - pictures - videos - articles and more
44. Nerd Wiki
45. Nerd Forums
46. Sales training and templates
47. Access to ALL client surveys in the company
48. Charlie's Corner - inspiring messages and video from our CEO
49. Founders Video Vitamins - regular video tidbits from the co-founders John and David
50. Good News from nerds and POD leaders - hear about successes all over the world
51. Support Ticket system for feature/support requests
52. Suggested pricing for more common solutions
53. Form to request domain registration for your clients
54. POD sites - a site dedicated to your specific region - events calendar, POD goals and top clients
55. Information on Leasing for your clients - Access to leasing reps 
     
    

TRAINING

56. Professor led University of Nerdology course listing
57. U of N course guidelines including self-study
58. Listings and signups for REBOOT 1 and REBOOT 2 camps 
     
    

NEW CLIENT SERVICE REQUESTS (Seeds)

59. View first time client service requests (seeds) for you region
60. Seeds are automatically sent to blackberries/phones
61. Blackberry users can flag seeds on their blackberries
62. Track success ratio on client call-backs